Hello Vendor
Access forms, guidelines, and resources to work with Zeal Community managed associations
Working with Us
Become a Vendor
Getting Paid
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FAQ
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Working with Zeal Community
At Zeal Community, we value our partnerships with vendors who share our commitment to excellence and professionalism. To ensure smooth collaboration and efficient processes, we have established the following minimum requirements for vendors.
Vendor Registration
To ensure we have up-to-date and accurate information about our vendors, we ask that all vendors complete our vendor registration form.
Net 15 Payment Terms
We require a minimum payment term of 15 days from the date of service completion. This allows for a reasonable payment period.
Valid Insurance
Vendors are required to maintain valid insurance coverage, where the applicable association is listed as an interested party.
Signed W9
Before receiving any payment from us, we require vendors to have a signed W9 form on file.
How to Get Paid
In order to get paid, we require two essential pieces of information: your preferred payment method on file and the submission of your invoice.
Step 1: Send the Invoice
Send Invoice to Accounting
accounting@zealcommunity.com
Invoice Guidelines
• Check the correct entity: Make sure to verify which association you're invoicing. Invoices should be billed to:
{Community Name}
c/o Zeal Community
• One invoice per association: Never mix work across multiple associations or corporate/community-level work on a single invoice. If you work with multiple associations, treat each as an independent customer with separate invoices.
• Ensure that your invoice is attached to the email and doesn't require logging into a portal to retrieve it.
• Essential attributes of your invoice should include the date, invoice number, the property address, and a detailed description of the services provided.
• If this invoice is associated with an RFP (Request for Proposal) or a PO (Purchase Order), please make reference to it. This can accelerate the payment process.
Step 2: Getting Paid
We offer three convenient payment methods to choose from:
EFT
Electronic Funds Transfer is our preferred and fastest payment method.
Processing: ~3 Business Days
Credit Card
Receive payments via credit card through your portal or by having our credit card on file.
Contact us for details
Mail Check
We can mail a paper check to the address listed in your vendor profile.
Delivery: ~7 Business Days
Frequently Asked Questions
Find quick answers to common vendor questions about payments and account management.
Contact our support team via the email provided in the "Contact Support" section. Our dedicated support team will assist you with the process of changing your preferred payment method.
Include the association name, invoice number, invoice date, due date, a detailed description of the services provided, and the related RFP or PO number as your reference. Make sure to bill to the correct association entity c/o Zeal Community.
All invoices are processed through our automated system. When the required documentation is in order, they move to the community manager or board for approval.
Once payment is released, EFT deposits typically clear within 3 business days, credit card payments post almost immediately, and mailed checks usually arrive within 7 business days.
To avoid delays, email your invoice to the designated accounting address as soon as the service is completed, and send it to only that inbox so duplicates are not flagged.
Please ensure your payment terms and due dates match what you provided during registration.
Vendors are required to maintain valid liability insurance coverage, where the applicable association is listed as an interested party. Submit your insurance documentation through our vendor portal.
Always verify the correct association name before sending an invoice. The association name can be found on your work order or purchase order. Your invoice should be addressed to the specific association name, care of (c/o) Zeal Community. If you're unsure, contact our support team for clarification.
No, you must never mix work across multiple associations on a single invoice. Each association is a separate legal entity and must be billed independently. If you provide services to multiple associations managed by Zeal Community, treat each one as an independent customer on your end. Send separate invoices for each association, even though we handle all the billing. This also applies to corporate-level vs. community-level work—these should never be combined on the same invoice.
Contact Zeal Community
Our support team is here to help with any vendor questions or assistance you need.
Support Phone
(407) 993-2330
Vendor Support
support@zealcommunity.com